Contact Us

We're Here to Help!
Whether you have a question about a product, your order, or just want to share some feedback, we'd love to hear from you. Our team aims to respond to all inquiries within 24 business hours.


Get in Touch

Email Us
For the fastest response, please drop us an email. We're available to assist with any inquiries.

📧 support@fetchpureshop.com


Call or Text Us
Prefer to speak with someone? Give us a call during our business hours.

📞 (424) 588-3113


Mailing Address
Reach out to our headquarters for formal correspondence or returns (please contact us first for return authorization).

Hong Kong Yuanmao Trading Co., Limited
Flat B01, 2/F, Kin Tak Fung Industrial Building,
174 Wai Yip Street, Kwun Tong, Hong Kong


Customer Support Hours
Our team is available to assist you during the following times:

🕒 Monday – Friday: 9:00 AM – 6:00 PM (HKT)
🕒 Saturday & Sunday: Closed